Terms & Conditions

Last updated: October 2026

Welcome to BaliTiket.com (operated by PT. Bali Magic Tour). By booking tours, activities, or transportation services through our platform, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a reservation.

• Variable Age Limits: Age limits, health restrictions, and insurance coverage policies vary depending on each specific activity and provider (for example, certain adventure partners like Mason Adventures provide insurance coverage for participants aged 8–75 years).
• Participant Responsibility: Guests are strongly advised to check the specific participant requirements, age limits, and physical restrictions listed on each individual activity page before booking. If you have any medical conditions or questions regarding age eligibility, please contact our support team prior to checkout.

• Book & Pay Online: All bookings made through BaliTiket.com must be settled securely online via our supported digital payment methods.
• Card Processing Fee: For certain credit card transactions, a 3% card processing fee may apply during checkout. As noted on the respective product pages (“3% card fee is excluded in prices above”), this fee is calculated separately and will be clearly displayed at checkout before you complete the payment.
• Payment Assistance: If you experience any issues or errors with your card during checkout, please reach out to us via WhatsApp or live chat for immediate assistance.
• Booking Confirmation: Once payment is successfully processed, you will receive your booking confirmation and digital ticket details via email or WhatsApp.

• We pride ourselves on offering fair and transparent pricing. Base tour prices are clearly stated on each product page.
• Please note that any applicable payment gateway or card processing fees (such as the 3% card fee mentioned on specific product descriptions) are itemized transparently during the final checkout stage before confirmation, ensuring strictly no hidden fees.

• Exclusive Vehicle: Unless explicitly stated otherwise in the product description, our tours are operated on a private tour service. There are no other participating groups; the vehicle and guide/driver are exclusively for you and your companions.
• Complimentary Pick-Up Areas: Standard hotel or villa pick-up and drop-off services cover key regions in Bali, including:
  Kuta, Legian, Seminyak, Canggu, Jimbaran, Nusa Dua, Sanur, Denpasar, and Ubud. (Note: Additional charges may apply for locations outside these standard coverage zones).

We understand that travel plans can change. Our standard cancellation structure is designed to be fair to both our guests and our local operational partners:

• Standard Cancellation (Before 17:00 / 5:00 PM): Cancellations made before 17:00 (Bali Time) on the day before the scheduled trip are subject to a 10% cancellation fee.
• Late Cancellations: Cancellations made less than 24 hours before the scheduled trip will incur a 25% cancellation fee.
• Same-Day / No-Show: Strictly no refunds will be issued for same-day cancellations or if participants fail to arrive at the scheduled pick-up time.

Bookings are generally non-refundable for a full cash refund once confirmed within the late-cancellation window, but we are happy to assist with free rescheduling if you notify us at least 24 hours in advance (subject to availability and provider confirmation).

• In the event of unexpected circumstances beyond our control—such as extreme weather conditions, natural disasters, or critical operational issues—we will gladly help arrange an alternative date or provide credit for a future visit.
• If a cash refund is preferred under these unforeseen circumstances, a 5% administrative service fee will apply to the total payment.

If you have any questions regarding these Terms & Conditions or need assistance with your booking, please reach out to our team:

• Company Name: PT. Bali Magic Tour (Operating BaliTiket.com)
• Office Address: Jl. Pulau Bungin IX, Pitik Residence No. 52, Denpasar, Bali, Indonesia 80222
• License Number: AHU-024478.AH.01.30.Tahun 2023
• Phone: +62 81 239 69077
• Fax: +62 361 4719333
• WhatsApp: +62 878 6196 8073 (Fast Response)
• Email: info@balimagictour.com